How it works
Every inbound message is judged by the same loop — capture, score against your rules, dispatch, and write back. The loop runs all night, every night.
Inbound SMS, web form, or chat request lands in one inbox, with consent already verified.
Your escalation rules — owned by you, not us — decide: human, auto, or hold for deposit.
Emergencies page the on-call practitioner with the transcript attached; routine requests move on.
Confirmed slots land directly in Dentrix, Jane, Mindbody, and the rest — no side database.
Escalation rules
NoctuaCare ships with no shared policy across clinics. Each owner draws the escalations that should page a human — and the routine that should not.
Magenta pulse on the inbound thread · SMS → on-call phone within 60 s · full transcript attached.
Confirmation on the same SMS thread · appointment written back to the PMS · no after-hours paging bill.
Compliance
Per-tenant encryption keys, minimum-necessary logging, and a signed BAA on every onboarding. PHI never leaves the workspace you control.
Express written or keyword consent captured and persisted before any outbound SMS — including on reply threads. Quiet hours and STOP/HELP honored on every channel.
Set which messages each practitioner is paged for. Solo owners get the moon; groups route by specialty, language, or panel.
Integrations
Confirmed appointments, reschedules, and cancellations land in your existing PMS — no parallel calendar, no second export job at the end of the week.
More PMS connectors added per onboarded practice. Custom exports to HL7 / FHIR endpoints available for clinics with their own EHR.
Revenue protection
For services where an empty chair costs more than a confirmation prompt, NoctuaCare sends a deposit link on the same SMS thread. No second checkout page, no new tab your patient won’t open.
A high-value request, like a $1,200 treatment series, gets a held slot in your PMS.
A single-message SMS contains the confirmation and a deposit link — no second app.
If the deposit does not arrive in the window you set, the slot releases back to inventory.
FAQ
If your situation isn’t in the list below, the fastest answer is an email — a real human at the inbox below reads every message.
Pricing
Every plan ships with HIPAA-aligned storage, TCPA-compliant SMS, per-practitioner escalation rules, and a signed BAA. Pick the size that matches your team today — you can move between plans without re-onboarding.
Prices are placeholders pending final pricing review — every tier ships with the same triage engine, the same audit trail, and the same BAA.
Request a demo
Share the PMS you run, the clinic type, and how loud your after-hours phone is right now. A real human reads every note and replies with a rollout plan tailored to your volume and specialty mix.
Tell us your clinic type, the PMS you run, and how loud your after-hours phone is right now. We’ll come back inside one business day with a rollout plan.